BOOKING
Three surfaces, one availability.
A white-label public booking site the facility publishes, the authenticated patient portal, and front-desk booking inside the app — all writing to the same schedule, under the same policies.
STEP 1 OF 4SYNTHETIC AVAILABILITY
COMPARISON
Who books what
| Public booking site | Patient portal | Front desk | |
|---|---|---|---|
| Who books | Anyone with a referral | Existing patient or caregiver | Staff |
| Sees availability | Published slots only | Published + portal-held slots | Full schedule |
| Policies applied | Deposit, no-show, referral rules | Reschedule window, co-pay | Override with reason and audit |
| Confirmations | Email + SMS | Email + portal + SMS | Printed + email |
FOR PATIENTS
Plain answers, not a portal manual.
How to book a first appointment, what a referral is, what to bring, how long a course usually runs, how to reschedule, how to join a telehealth session, and how to add a caregiver to your account.
FOR FACILITIES
Brand it, but not the clinical parts.
Logo, colours, domain and copy are yours. Clinical colour coding and consent language are not configurable — they are part of what makes the record auditable.
Publish a booking site in a week.
Starter facilities go live self-serve. Groups get availability rules and payer verification configured with a specialist.