Therapy is a shared service the hospital books, and nobody owns the queue.
In a hospital, therapy demand arrives from wards, theatres, ED and outpatients at once. The therapy department is measured on responsiveness to all four while owning none of their calendars.
Referral-to-first-contact is the number, and it is invisible.
A post-operative referral raised at 07:40 on ward 4B competes with an outpatient clinic that filled six weeks ago and a stroke unit that needs daily contact. The allocation happens in a morning huddle with a whiteboard, and by 11:00 the whiteboard is wrong.
The EHR records that therapy was ordered. It does not model that the therapist must walk to ward 4B, that the tilt table lives in the gym two floors down, or that the interpreter is only available until noon.
- —Referral-to-first-contact measured retrospectively, if at all
- —Inpatient and outpatient schedules kept in different systems
- —Shared gym contention between departments
- —Accreditation evidence assembled by hand before each survey
Three areas of the platform carry this.
The rest of the product is present and dormant. These three are the reason you would move.
Referral triage and SLA clocks
Every referral carries a clock from the moment it is raised, banded by acuity, visible per ward and per department, with breach escalation before the breach.
Bedside delivery and care settings
Inpatient sessions book a bed-space and a portable asset instead of a room, with travel time between wards costed into the therapist's day.
Accreditation-grade audit trails
Every plan change, session, outcome measure and signature is append-only and exportable as a survey evidence pack by date range and unit.
What your tenant hierarchy looks like.
Departments and care settings switch on at rung 2; the region tier and cross-site sharing at rung 3.
Numbers, with the assumptions attached.
Modelled on a three-hospital group with 118 therapists across six disciplines and a shared 24-station therapy gym at the flagship site.
- Ranked queue with live clocks
- One schedule, two care settings
- Gym allocated against modelled demand
- Evidence pack generated per unit
These are modelled figures, not a named customer result. Every input is stated so you can substitute your own; where a range is meaningful we publish the sensitivity rather than a single confident number.
Bring one week of real demand to a demo and we will rerun the model live on your data.
See what it costs →The questions this room always asks.
No. The EHR remains the clinical record of truth. Therapotics owns the operational layer — who, where, with what, when — and writes back sessions and outcomes over HL7 v2 or FHIR.
You may be more than one of these.
Bring one ward's week of referrals.
We will show the queue, the clocks and where the first breach would have happened.